Common queries answered

Frequently asked Questions

We usually ship orders the day after they are recieved. Delivery is normally the day after shipping, except for the weekend when orders shipped on a Friday will be delivered on the following Monday.

If you are not happy with your purchase, please get in touch and we will work together to reach an agreeable solution.

Should you need to change your shipping address, just go to your account and make the required changes.

To check the status of your order go to your account and you will be able to check.

If there is anything you need to ask, just phone or fill out the contact us form and we will answer your questions.

If you enered the wrong shipping address, just go to your account and make the necessary changes.

We only ship to UK addresses at this time. However we will look at shipping overseas depending upon what the customer is wanting to purchase. Just get in touch if you require prices.

We ship orders up to 20kg in one package, which means that most of our deliveries will arrive in a single box.

Still need help?

Get in touch with us

Free UK shipping

On all orders above £50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

Built by Ecclesia Candles