Here you will find answers to our most common questions. If you can’t find the answer to your question here, please go to the contact us page.
What are the delivery charges for orders from the Online Shop?
UK customers have free delivery on orders over £50. Orders under this amount have a £6.99 delivery charge added.
Which payment methods are accepted in the Online Shop?
Paypal is our preferred method of payment, however if you don't have a paypal account you can still use your credit card.
How long will delivery take?
UK orders are delivered by UK Mail. We use a 24 hour service and most orders arrive within two days after ordering. If you have an urgent timescale please call and we will endeavour to meet your requirements.
How secure is shopping in the Online Shop? Is my data protected?
We take security of customers personal details very seriously, our website is PCI compliant, we do not store any credit card details on our servers.
What exactly happens after ordering?
After placing your order you will receive a confirmation email.
Do I receive an invoice for my order?
You will receive an invoice for your purchase, this will be included with your goods.
How do I get Free Shipping?
From time to time we run promotions where customers can remove the shipping charges for a limited period. To use the "free shipping" coupon just look for the apply coupon section near the top of the checkout page and insert free shipping